What they are and how to create efficient business procedures
Drafting and creating company procedures in over 160 languages
Thanks to a team of native language writers and editors with expertise in various sectors, built up over 30 years, SMG can create business procedures in over 160 languages, written in compliance with the international standards ISO 9001, UNI EN ISO 17100 and ISO 27001.
A well-drafted procedure provides staff with a clear list of operations to be performed to complete a task and achieve the desired objective.
Creating company procedures is a joint effort: collaboration with the employees themselves makes achieving company objectives more efficient, by selecting the best solutions from those already identified by employees or creating better ones based on their needs.
An external editorial team with the international experience of SMG:
- More easily identifies criticalities and inefficiencies, providing an unbiased assessment of pre-existing procedures.
- Coordinates the efforts of all corporate departments (human resources, production, project management, marketing, sales and administration).
- Creates internal procedures that are globally applicable and locally relevant.
Why is it so important to create procedures?
If company personnel perform their tasks using multiple approaches, without clear and shared guidelines, this creates confusion and exposes the company to increasing legal and tax risks and risk of harm to its reputation.
On the other hand, an internal system of policies and procedures guarantees the company advantages including accessibility and certainty of information.
This enables the company to:
- optimise business processes, generating improved responsiveness to market developments and greater operational efficiency;
- operate with certainty within set parameters, which reduces the risk of stress for workers caused by ambiguity;
- reduce legal and insurance risks;
- improve its reputation through increased transparency and operational consistency;
- protect and maintain its know-how.
Is your company without implemented procedures? SMG can do it for you!
The prerequisites for creating business procedures that are simultaneously clear, accessible, uniform and verified are:
- Great preparation, technical expertise and in-depth knowledge of the environment in which the procedures will be applied.
- An objective overview to provide a complete and unbiased assessment, and more easily identify criticalities and inefficiencies.
- Scrupulousness coverage of topics and strong communication skills that facilitate understanding by end users.
Don’t worry: we are here to write your procedures for you!
Over the years, we have built up a team of native linguists who are also experts in the sectors of our clients: not only writers, but also translators, editors, proofreaders and DTP operators! Our team creates your internal procedures from start to finish, all the way to printing, sharing and staff training!
Creating procedures is not the end, but instead the springboard to reach your goals
We get started on the client’s project by researching information to learn more about their working environment; through meetings with the client, interviews with employees and acquisition of reference material, we gather all the relevant information and draw up the required procedures.
In addition, after the drafting and content management phase, we also offer the periodic review and updating of drafted procedures, handling any requests for clarification from users via a dedicated help desk. Finally, we also provide support for staff training and onboarding.
Find out more on the language consultancy page!
Difference between
company manuals and procedures
We can define a technical manual as a document drawn up for the purpose of informing and educating end users about a certain regulation or topic, including:
- Policy, i.e. the set of detailed rules concerning certain corporate activities and objectives, with the aim of regulating staff behaviour and providing guidelines to ensure that their actions are always consistent with corporate values and comply with the law.
- Processes, i.e. the set of activities that must be carried out in a particular order to achieve the corporate objective.
- Procedures, i.e. the technical documents that explain how to carry out the operations required to complete an individual task.
For further details on writing technical manuals, visit the page:
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