Technical manual writing service

How to write a technical manual Knowledge based on direct experience

Technical writing for manuals is a service we have been performing since 1996, starting with an internal project to standardise, standardise and verify our own operating manuals, documents and procedures, also with the aim of aligning with the requirements for the international certifications we have obtained over the years (including ISO 9001, ISO 17100 and ISO 27001).

The skills we acquired have been enhanced by working on the translation and revision of technical documents for our numerous clients, providing us with in-depth understanding of the needs of international audiences.

All the experience gained over the past thirty years, especially in writing technical manuals, is now available to you!

Why are we so good at drafting international technical manuals?

Working with native linguists who are experts in the field, we are able to write technical manuals using highly specialised language that is terminologically up-to-date and aware of the needs of end users.

The texts we produce are therefore:

• Simple and accessible (Simplicity is the key to brilliance – Bruce Lee).
• Uniform, according to the writing and editing standards we define at the start of the work.
• Comprehensive of all necessary information.
• Clear, i.e. leaving no room for ambiguity.
• Optimised for the different file formats chosen by the client.

Advantages of choosing SMG to write your technical manuals

1. As already mentioned, we employ professional writers who are experts in the client’s field and therefore understand their needs and are able to prepare ad hoc technical documentation with a focus on flexibility of service, rapid readability and the engagement of international audiences.
2. Our expertise is not limited to linguistics, but also covers sector analysis and communication skills typical of content writing. This added value is important because manual writers often lack the communication skills necessary to convey their technical knowledge in a simple, clear and comprehensible manner for end users. This gap leads to the need for further clarification, which results in wasted time and inefficiency. With our experience, on the other hand, we produce manuals with a focus on the needs of the end user.
3. In addition to content writing, we provide a wide range of on-demand ancillary services, which make the end result of the process even more accessible, clear and appealing:
   • Page formatting with professional layout.
   • Illustrations and graphic design.
   • Video production, with dubbing and/or subtitles.
   • Web and multichannel implementation.